Privacy Policy

Last Updated: 8/26/2026

Who We Are

Civora Cleaning & Restoration LLC (doing business as “Civora” and “Civora Cleaning & Restoration”, and hereinafter referred to as “Civora,” “we,” “our,” or the “Company”) is a professional cleaning and property restoration company based in Apex, North Carolina. We provide specialty cleaning, water damage restoration, mold remediation, odor treatment, and related services to residential and commercial clients throughout Apex, Cary, Raleigh, Morrisville, and the surrounding Triangle area.

Our website is: https://www.civorarestoration.com.

Information We Collect

We may collect:

• Name

• Phone number

• Email address

• Property or service address

• Requested services and project details

• Appointment information

• Photos or videos voluntarily submitted by you

• Communications with us by phone, email, text message, website forms, or other methods

• Payment and billing information (processed securely through third-party payment providers)

• Website usage information such as IP address, browser type, and device information

How We Use Information

We use your information to:

• Provide quotes and services

• Schedule appointments

• Communicate updates

• Improve our services

• Prepare estimates

• Perform site assessments

• Document restoration projects

• Process payments

• Respond to insurance requests (when authorized)

• Improve website security

Forms & Submissions

When you submit a form:

• We collect the data entered

• We may collect IP address and browser data for spam protection

• Visitor comments may be checked through an automated spam detection service.

Media

During the course of providing estimates or services, Civora may take photographs or videos before, during, and after work to document project conditions, support quality assurance, prepare estimates, assist with insurance claims (when authorized), maintain service records, and comply with industry standards.

If you upload images through our website, please avoid including embedded location data (EXIF GPS), as such information may be accessible if those images are publicly displayed.

Cookies & Tracking

If you visit our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you revisit the site. These cookies will last for one year.

Our website may use cookies to:

• Improve experience

• Analyze traffic

• Support functionality

Embedded Content

Pages may include embedded content (e.g., booking forms). These third-party services may:

• collect data

• use cookies

• track interactions

Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who We Share Your Data With

We do not sell your personal data. To provide efficient service, manage projects, document restoration work, communicate with customers, and process billing, we may share relevant information with trusted service providers and platforms, including:

• Jobber (our customer relationship management, scheduling, estimating, invoicing, and project management platform)

• Payment Processors (secure, encrypted payment processing)

• Operational Communication Tools (phone, email, SMS, and dispatch services used to coordinate appointments and service delivery)

• Cloud Storage & Documentation Platforms (used to securely store job documentation, photographs, moisture readings, inspection reports, and service records)

• Insurance Companies, Adjusters, and Authorized Third Parties (when necessary to process or support insurance claims or when authorized by you)

We may also share information when required by law, court order, insurance claim requirements authorized by you, or to protect the rights, safety, or property of Civora or others.

SMS & Mobile Communications

Mobile numbers and SMS opt-in consent collected by Civora Cleaning & Restoration LLC will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

If you opt in to SMS communications, we may send messages related to inquiries, appointments, estimates, service updates, and customer support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance. Consent to receive SMS messages is not a condition of purchase.

Data Retention

We retain personal information only as long as reasonably necessary to:

• Provide requested services

• Maintain business records

• Comply with tax, accounting, insurance, and legal obligations

• Resolve disputes

• Enforce our agreements

Where Data Is Sent

Data may be processed through third-party systems and stored outside your local jurisdiction.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmitting or storing data electronically is completely secure, and we cannot guarantee absolute security.

Your Rights

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Subject to applicable law, you may request:

• Access to the personal information we hold about you

• Correction of inaccurate or incomplete information

• Deletion of personal information that we are not legally required or otherwise permitted to retain

Third-Party Services

Our website and business operations rely on trusted third-party service providers, including scheduling platforms, payment processors, website hosting providers, spam prevention services, and communication platforms. These providers maintain their own privacy policies governing how they process information provided through their services.

Contact Information

For questions regarding this Privacy Policy or to request the deletion of your personal data, please contact Civora Cleaning & Restoration LLC via email at info@civorarestoration.com or by calling (919) 230-4000.